Quality Policy

1. Declaration by top management

BANAIR Inc. Sp. z o.o. designs, manufactures and delivers modern, reliable engineering solutions to customers worldwide. Our Integrated Management System (IMS) is built on the requirements of ISO 9001:2015, ISO 3834-2, PN-EN 1090 and ISO 14001. Quality is a commitment we make to every customer, every employee and every partner — we take every care to ensure that each product delivered meets the highest standards, and that the natural environment is treated with due regard.

I declare that the Quality Policy of BANAIR Inc. Sp. z o.o. applies to all employees, and that it is communicated, understood and applied at every workstation. I undertake to provide the resources necessary to implement this policy, and to take part personally in management reviews.

2. Quality mission and vision

Mission

To design, manufacture and deliver reliable, innovative engineering solutions to customers worldwide, in accordance with the requirements of ISO 9001:2015, ISO 3834-2, PN-EN 1090 and ISO 14001 and with applicable legislation, through the full commitment of our people and the continual improvement of our processes.

Vision

To strengthen the position of BANAIR Inc. Sp. z o.o. in international markets as a recognized and trusted supplier of specialist engineering solutions, certified to ISO 9001:2015, ISO 3834-2, PN-EN 1090 and ISO 14001.

3. Principles of the Quality Policy

The activity of BANAIR Inc. Sp. z o.o. rests on five pillars of quality, which apply to all employees and associates.

I. Customer focus

Before an offer is even submitted, we analyze the customer's needs in detail and work to understand the problem, so that we can select a solution that delivers complete satisfaction. We understand and meet customer requirements: from the technical specification and applicable standards, through on-time order fulfillment, to complete product documentation. Customer satisfaction is the measure of our success. We collect feedback and complaints systematically and act on them to improve.

• Every product leaves the plant only against a signed acceptance protocol, with complete documentation and — where required — a declaration of performance and CE marking.
• Customer requirements are verified at the offer, contract and order review stage, within the Sales Process (PO01).
• Customer satisfaction is measured and analyzed against the quality objectives at the management review — the periodic leadership meeting that assesses the effectiveness of the management system (QM01-F03).

II. Conformity with requirements and regulations

We take every care to ensure that our products and processes consistently meet the requirements of ISO 9001:2015, ISO 3834-2, PN-EN 1090 and ISO 14001, applicable law, and the technical requirements and specifications of our customers. We monitor changes in legislation and standards on an ongoing basis and adapt our activities accordingly.

• Welding is carried out to approved technological instructions, by appropriately qualified and certified welders, under the continuous supervision of the Welding Coordinator.
• Factory Production Control is maintained to the highest level, and incoming materials are verified in every case against supplier certificates.
• For every product subject to the relevant requirements we issue a declaration of performance and CE marking, following final inspection (VT — visual testing, and where necessary NDT — non-destructive testing).
• We identify the environmental aspects of our activities, track the associated legal requirements and manage them in accordance with ISO 14001.
• We are committed to protecting the environment, including the prevention of pollution, and to meeting our obligations under law and other environmental requirements.
• For new products, in addition to internal analysis and simulation, we engage independent external bodies to carry out final validation and produce a report before production begins.

III. Employee commitment and competence

People are the most valuable resource of BANAIR Inc. Sp. z o.o. We invest in developing the competence of our welders, engineers and design office staff. We maintain safe working conditions and promote a culture of quality and of ownership of the result at every workstation.

• Every employee takes part in training matched to their role, in line with the annual training plan under the human resources management process (PW01).
• Employees know the quality policy and understand their influence on product quality.
• Qualifications, appraisals and training are recorded in accordance with PW01 (job description, employee appraisal, training register).

IV. Process approach and risk management

We manage the organization through operational processes (Sales PO01, Design PO02, Purchasing PO03, Production PO04) and through management and support processes (Internal audits PZ01, Corrective and preventive actions PZ02, Documented information management PZ03, Human resources management PW01), organized around the PDCA cycle (Plan – Do – Check – Act). We identify risks and opportunities in every area of the business and take planned preventive action.

• Processes are documented, monitored and measured by indicators in accordance with the requirements of ISO 9001:2015.
• Non-conformities are recorded, their cause analyzed, and corrective action implemented in accordance with the corrective and preventive action procedure (PZ02).
• Risks, opportunities and process results are discussed at the management review (QM01-F03).

V. Continual improvement

Improvement is built into the way BANAIR Inc. Sp. z o.o. works. We do not simply react to problems; we actively look for opportunities to improve processes, products and competence. Audit results, complaints, production data and management reviews are all sources of improvement initiatives.

• Annual, measurable quality objectives are set and monitored in the Quality Objectives document (QM01-F02).
• Internal audits are carried out in accordance with the internal audit procedure (PZ01), at least once a year.
• Conclusions from management reviews are translated into concrete action plans and corrective actions.
• We are committed to the continual improvement of our environmental performance within the Integrated Management System.

4. Commitments of the Management Board

The Management Board of BANAIR Inc. Sp. z o.o. undertakes to the following.

• Providing resources — making available the human, infrastructure and financial resources necessary for the Integrated Management System to function effectively and for the quality objectives to be met.
• Communicating the policy — communicating this Quality Policy to all employees, subcontractors and interested parties, through induction training, the notice board and working meetings.
• Reviewing the system — carrying out management reviews regularly, at least once a year, to assess the effectiveness of the IMS and set directions for improvement.
• Supporting a quality culture — building a working environment in which every employee understands their influence on product quality and is not afraid to report non-conformities or suggest improvements.
• Updating the policy — reviewing and updating this Quality Policy whenever there are significant changes in the organization, the market environment or normative requirements.

Signed on behalf of BANAIR Inc. Sp. z o.o. by the Company's Proxy (Prokurent). Controlled document QM01-F01, version 01.